Frequently asked questions
Everything travellers usually ask before their first eSIM purchase.
Buying
Is an eSIM free to install? +
Installing the eSIM profile is included in the price of your plan — there is no separate installation fee.
Are there any other costs involved? +
The price shown at checkout is the full price, taxes included where applicable. There are no hidden activation or delivery fees.
Can I buy more than one eSIM? +
Yes — each purchase creates its own eSIM, so you can buy separate plans for separate trips or devices.
Installing
Is my device eSIM-compatible? +
Most phones released from 2019 onwards support eSIM, but it must also be carrier-unlocked. See the Compatibility page for details.
How do I install my eSIM? +
After payment, you'll receive a QR code by email plus manual activation details. Scan the code, or enter the details by hand, from your device's cellular settings.
The QR code isn't working +
Use the manual activation code and SM-DP+ address from the same email instead — your phone's eSIM setup screen has an option to enter these directly.
Can I move my eSIM to a new device? +
Generally no — an eSIM profile is usually tied to the device it was installed on. Buy a new plan if you change devices before travelling.
Using your plan
When does my plan's validity start? +
Validity starts the first time your eSIM connects to a network at your destination, not at the moment of purchase — buying early costs you nothing.
Can I use my hotspot with this plan? +
It depends on the network. Check the "Details" section on each plan's page — a capability is only shown once confirmed by the provider.
How can I see my remaining data? +
Create a free account before checkout, or log in afterwards with the same email, then use "Refresh usage" on your account dashboard.
What happens if my data runs out? +
Some plans support top-ups depending on the network; if yours does, a top-up option appears when you view that eSIM in your account.
Something went wrong
I paid but haven't received my eSIM +
Delivery normally happens within a minute of payment. Check spam first, then look up your order to see its current status.
I have no data after installing +
Check that the eSIM line is switched on, data roaming is enabled for that line specifically, and it's selected as your mobile-data line.
What if I lose my device? +
Contact us with your order number and we'll help you get reconnected.